he Roads and Transport Authority, commonly known as RTA, is the major independent government roads & transportation authority in Dubai, United Arab Emirates.
The RTA is committed to utilising technologies which serve time and effort as well as improve the speed of operational processes, and so, is using augmented reality in the maintenance of the Dubai Tram.
The augmented reality establishes an audio-visual communication between the technician on site and the remote maintenance expert, who can guide the technician through the repair. The process ensures that repair can be conducted as quickly as possible with minimal risk of mistakes.
With augmented reality technology, the tram maintenance or repair can be conducted via the internet, using a sophisticated camera fitted with a speaker which is held by the technician carrying out the repair to allow for an easy exchange of information between the two parties.
The RTA hopes that with augmented reality technology, maintenance operations will improve in efficiency and reduce the time it takes to repair faults.
By using augmented reality technology, the number of technician staff on site will reduce, which in turn will assist in the social distancing protocol used to fight the spread of COVID-19 in the UAE. This is a reflection of the agility shown by the RTA’s operations to maintain a safe and smooth workflow and service continuity.